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Understand Your Rights Before You Open an Account

Access to pq99 depends on whether online gaming is permitted under the laws of your location — eligibility is determined by your local law and the regions we currently support. Read these terms before you proceed so you know exactly where you stand.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket wallet termsUser rights and data handlingContact paths for legal queries
pq99 Understand Your Rights Before You Open an Account
LEGAL CONTACT PATHS

Reach Us With Legal or Account Questions

If you have a legal query, a question about your account eligibility, or need to raise a concern about how your data is handled, there are clear paths to reach us. Response times vary by channel, but every legal or account-access query gets a written response so there is a record you can refer back to.

Team online

Live Chat Support

Reach the support team directly through the live chat window in your account. For legal queries, ask to escalate to the compliance desk and we will respond in writing.

Email for Legal Matters

Send detailed legal or data-handling questions to our support email. Include your registered account ID so we can match the query to your record without delay.

Account Help Centre

The Help Centre inside your account dashboard covers eligibility conditions, wallet verification steps for bKash and Nagad, and how to request a copy of your account data.

DATA AND ACCOUNT SECURITY

How pq99 Handles Your Data and Account Access

Security and transparency in data handling are not optional extras — they shape how every account on this platform works. Here is what we actually do with your information, who can access it, and how long we keep it.

Data Retention Schedule

We retain account records, including wallet transaction logs for bKash, Nagad, and Rocket payments, for the period required by our operating conditions. You can request a summary of your data at any time via the Help Centre.

Cookie and Tracking Policy

We use cookies to keep your session active and to remember your wallet preference between visits. You can manage cookie settings through your browser, though disabling them may affect how the account dashboard loads on mobile.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you access the platform from a new device, we prompt an additional verification step before the account wallet becomes active.

Who to Contact for Data Requests

To request access to your stored data, ask for a correction, or raise a concern about how your information has been used, contact us by email with your account ID. We respond with a written record of the action taken.

Answers to Common Legal and Eligibility Questions

Below are the questions we hear most often from people in Bangladesh who want to understand exactly what these terms mean for their account. If your question is not here, the support email and live chat are the fastest routes to a written answer.

Access depends on the laws in your specific location and whether your region is currently supported. We do not confirm legality on your behalf — check your local law before opening an account.

Transaction records for bKash, Nagad, and Rocket payments are stored in your account log for the period set out in our retention schedule. You can request a copy of those records through the Help Centre.

Yes. Send a written deletion request to our support email with your account ID. We will confirm which records can be removed and which must be kept under our operating conditions.

Access to your account information is restricted to authorised staff handling compliance and payment verification. We do not share your data with third parties outside our operating requirements.

Raise the issue through live chat and ask for a written escalation to the compliance desk. You will receive a written response citing the specific term that was applied and why.

We update these terms when our operating conditions change. If an update affects your account eligibility or wallet rights, we notify you through your registered account before the change takes effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.