Reference

What You Agree To When You Use pq99

These terms set out the rules that govern your pq99 account — from how you open it to how your bKash, Nagad, and Rocket transactions are handled.

Account eligibility rulesbKash, Nagad, Rocket transaction termsWithdrawal and verification conditionsAccount suspension and closureGoverning rules and contact paths

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TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear or you want to raise a concern about how these terms apply to your account, our support team handles terms-related queries directly. You can reach us through the channels below. We aim to respond to account and terms queries as promptly as our queue allows — disputes involving wallet transactions via bKash, Nagad, or Rocket are prioritised because they affect your balance directly.

Team online

Live Chat

Open the chat widget from any page on pq99. Use this for urgent terms queries, especially those involving a pending bKash or Nagad transaction on your account.

Email Support

Write to our support address for detailed terms disputes or to request a copy of the version of these terms you agreed to when you opened your account.

Account Help Centre

The Help Centre in your account dashboard covers common terms questions — wallet verification, Rocket withdrawal conditions, and account suspension procedures are all documented there.

Explore the Full Scope of These Terms

pq99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on pq99, you confirm that you have read, understood, and accepted these terms in full. These terms apply to every action you take on the platform — opening your account, funding it via bKash, Nagad, or Rocket, placing activity in the lobby,

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and requesting a withdrawal back to your mobile wallet. We reserve the right to update these terms at any time; the version published on this page is the one that applies. Continued use of your account after an update means you accept the revised terms. Access
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to pq99 and whether these terms are enforceable in your situation depends entirely on the laws of your jurisdiction and eligible regions — we do not make legal representations about availability in any specific location. Players in Dhaka and elsewhere in Bangladesh are responsible for confirming
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their own eligibility under local law before using the platform. If any clause in these terms conflicts with local law as it applies to you, that clause does not override your legal rights. We may suspend or close accounts that breach these terms, including where fraudulent
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wallet activity is detected on bKash, Nagad, or Rocket transfers. Questions about specific clauses can be directed to our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

How pq99 Applies These Terms in Practice

These terms are not abstract legal text — they translate directly into how your account behaves day to day. Here is what we actually do to hold up our side of the agreement, from how we verify wallet transactions to how we respond when something goes wrong on your account.

Wallet Verification Every bKash, Nagad, and Rocket transaction is checked against the mobile number registered to your account. Mismatches trigger a manual review before funds are moved, protecting your balance from unauthorised transfers.

Account Security Your account is protected by OTP-based login verification. If we detect a login from an unrecognised device, we hold activity and notify you — these are conditions set out in these terms, not discretionary actions.

Terms Version Control When we update these terms, the change date is recorded on this page. You can request the version of the terms that was active on any past date by contacting support — this is part of our account record-keeping obligation.

Dispute Resolution If you disagree with a decision made under these terms — such as a withheld Rocket withdrawal or a suspended account — you can escalate the dispute formally through the email channel, and we will review it against the terms version in force at the time.

Common Questions About These Terms

These are the questions we hear most often about how the pq99 terms work. If yours is not covered here, the support team can walk you through the specific clause that applies to your situation.

The terms themselves are consistent, but whether you can use pq99 at all depends on your local law and eligible region. Confirming your own legal eligibility before using the account is your responsibility under these terms.

We can update the terms at any time, and the revised version is published on this page. Continuing to use your account after an update means you accept the new version. We recommend checking this page periodically.

If your account is suspended under these terms, any verified balance is held and not forfeited automatically. You can contact support to confirm the status of your wallet funds and the steps needed to resolve the suspension.

Wallet verification matches your Rocket number to your registered account details. This step is required under our transaction terms to prevent unauthorised withdrawals and is applied consistently across bKash, Nagad, and Rocket.

Email our support team with your account details and the approximate date you registered. We keep version records and can send you the exact terms that were active when you accepted them.

Raise a formal dispute via email support. Provide your account details and the specific action you are challenging. We will review it against the terms version that was in force on the date of the action in question.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPq99 Glossary InfoNagad Fastpay InfoHoldem Proseries

What You Agree To When You Use pq99

Reach Us About Any Terms Question

Live Chat

Email Support

Account Help Centre

How pq99 Applies These Terms in Practice

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 Can pq99 change these terms without telling me?

03 What happens to my bKash or Nagad funds if my account is suspended?

04 Why does pq99 verify my mobile wallet before processing a Rocket withdrawal?

05 How do I request a copy of the terms I agreed to when I opened my account?

06 What should I do if I think a clause in these terms has been applied incorrectly to my account?

Terms & Conditions

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