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How pq99 Handles Your Personal Information

When you open an account with us, you share certain personal details — and we take that seriously. This Privacy Policy explains exactly what we collect, why we collect it, how it's stored, and what rights you have over your own data.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device tracking disclosureYour right to request data deletion
pq99 How pq99 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around a straightforward principle: collect only what we need, keep it secure, and give you visibility over it. Here is what that looks like in practice across the four areas that matter most to your account.

Account Security

Login sessions are protected by OTP verification sent to your registered phone number. Repeated failed attempts trigger a temporary account lock to prevent unauthorised access.

Payment Data Storage

Your bKash, Nagad, and Rocket wallet references are stored in encrypted form. We do not hold your full wallet PIN or any authentication credential — those stay on your device.

Cookie and Tracking Disclosure

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit. You can manage cookie preferences in your browser settings at any time.

Data Retention and Deletion

Account data is retained for as long as your account remains active and for a reasonable period after closure to meet recordkeeping obligations. You may request deletion of non-essential data via our support team.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your information is stored, want to correct something on your account, or need to request data removal, our support team handles privacy queries directly. Use the channel that works for you — live chat inside your account dashboard is the fastest route for most people. All privacy requests are logged and responded to in writing.

Live Chat Open your account dashboard and start a chat session. This is the quickest way to raise a privacy concern or request a data correction.
Email Support Send your privacy request to our support address found in your account settings. We respond to all data queries in writing and keep a reference trail.
Account Help Centre Your account panel includes a help section where you can submit a formal data request, including wallet data linked to bKash, Nagad or Rocket.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how your data is handled on pq99. If something is not covered here, raise it through live chat or email and we will respond in writing.

We collect your name, phone number, and the wallet details you provide — such as your bKash or Nagad number — along with device and session data generated during your visits.

Your wallet reference is shared only with the relevant payment processor to complete your transaction and run fraud checks. It is not sold or passed to unrelated third parties.

Contact our support team via live chat or email from your registered account. We will verify your identity, then provide a summary of the personal data we hold on file.

Yes. Once your account is closed, you can request deletion of non-essential data. Some records may be retained where required by applicable recordkeeping or fraud-prevention obligations.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can disable non-essential cookies through your browser settings without affecting core account functions.

Your eligibility to use our platform depends on your local law and eligible regions. If access is permitted where you are, this policy covers how your data is handled during that use.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.